FAQs

We currently ship to Australian addresses only. International delivery is not available at this stage. Please provide a residential or business address where your parcel can be safely received.

Confirmed in-stock orders are usually processed within 1–3 business days after payment is confirmed. Orders placed during launches, promotions, public holidays, peak seasons or carrier disruptions may take longer.

Shipping fees are calculated at checkout based on your delivery address, selected shipping service and order contents. Any available free-shipping threshold or shipping promotion will be shown on the website or at checkout before payment.

Yes. Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number and carrier details. Tracking information may take up to 24 hours to update after the parcel is collected or scanned.

If you notice an address mistake after placing an order, please contact us immediately with your order number and the correct address. We will try to help while your order is still being processed, but we cannot change the delivery address once the parcel has shipped.

Please check safe places around your delivery address, ask household members or neighbours, and contact the carrier where appropriate. If the parcel still cannot be found, contact us with your order number and tracking number.

Eligible change-of-mind returns are accepted within 14 days of delivery, unless the product page states that the item is excluded from change-of-mind returns. Items must be unused, unopened, in original packaging, in resaleable condition, and returned with all tags, accessories and proof of purchase.

Some items may not be returned for change of mind, including final sale or clearance items, personalised or customised items, hygiene-sensitive products, items with missing tags or packaging, and items marked as non-returnable on the product page.

We do not guarantee direct exchanges. If you would like a different item, size or design, please contact us first. Depending on stock availability and the reason for return, we may recommend returning the original item and placing a new order.

Please contact us as soon as possible with your order number, a short description of the issue, clear photos or video of the product, and photos of the packaging and shipping label. We will review the issue and confirm the next steps.

Please contact us within the relevant return period with your order number and return reason. Wait for our return instructions before sending anything back. Returns sent without prior approval may be delayed, rejected or returned to sender.

Return shipping for change-of-mind returns is usually paid by the customer unless we agree otherwise. For faulty, damaged or incorrectly supplied items, we will assess the issue and confirm the appropriate return process.

Approved refunds are processed to the original payment method. Processing usually takes 5–10 business days after assessment, but your bank or payment provider may take additional time.

Please contact us as soon as possible if you need to change or cancel your order. We will try to help before the order is packed, but once fulfilment has started, changes or cancellations may not be possible.

Please contact us immediately with your order number and the correct address. We will try to update the address while your order is still being processed, but we cannot change the delivery address once the parcel has shipped.

If an item in your order has sold out or cannot be shipped, we will contact you about the affected item and the available options.

After placing an order, you should receive an order confirmation email. If you cannot find it, please check your junk or spam folder first, then contact us with the email address used at checkout.

Please check the size information on each product page before placing your order. If you are between sizes or unsure, we recommend reviewing the measurements carefully before purchasing.

We try to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen, lighting and device settings.

Returned items must be unused, unopened, in original packaging and in resaleable condition. They must also be returned with all tags, accessories and proof of purchase where applicable.

For hygiene and resale reasons, returned clothing must be unused, unworn, unwashed, free from marks, scents or damage, and returned with original tags and packaging. If the item is faulty or incorrectly supplied, please contact us for assessment.

You can contact us through the Contact Us page. Please include your order number if your question is about an existing order so we can help you faster.

Please include your order number, the email address used at checkout, a short description of your question or issue, and clear photos or video if your item arrived damaged, faulty or incorrect.

No. Payment information is processed by secure payment providers, and we do not store full card numbers on our website.