TERMS & CONDITIONS

These Terms & Conditions apply when you visit, browse or purchase from Hello Kitty and Friends. By using this website or placing an order, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy and Returns & Refunds policy.

Hello Kitty and Friends is an online store offering selected licensed Hello Kitty and Friends products for customers in Australia. For customer support, please use our Contact Us page.

By placing an order, you confirm that you are able to enter into a purchase contract. If you are under 18, you should use this website only with the involvement and consent of a parent or guardian.

You may be able to create an account to access certain features, view order information or save details for future purchases. You are responsible for keeping your login details secure and for ensuring the information in your account is accurate and up to date.

Placing an order is an offer to purchase products from us. An order is accepted when we send an order confirmation, begin processing the order or dispatch the products.

• We may refuse, cancel or limit an order where permitted by law.
• This may happen where stock is unavailable, payment cannot be verified, purchase limits are exceeded, a pricing or listing error occurs, delivery details are incomplete or fraud or resale activity is suspected.
• If we cancel an order or part of an order, we will refund the affected amount paid.

Please contact us as soon as possible if you need to change or cancel an order. We will try to help before the order is packed, but we cannot guarantee changes once fulfilment has started. Once an order has shipped, our Shipping Policy and Returns & Refunds policy will apply.

We aim to keep product descriptions, images, prices and availability accurate. However, minor differences may occur due to screen settings, lighting, production batches, packaging updates or measurement methods.

Please read product descriptions, age recommendations, safety warnings and care instructions before purchase and use.

Hello Kitty and Friends character names, images, logos and related designs are intellectual property of Sanrio Co., Ltd. and/or its authorised entities. Products sold on this website are licensed products or products supplied through authorised channels.

Website content, product images, branding, character artwork, logos, designs and written materials are owned by us, our licensors or other rights holders. You may not copy, reproduce, modify, distribute, scrape, download or commercially use them without written permission.

Prices are shown in Australian dollars unless stated otherwise. Prices may change at any time before an order is accepted.

Available payment methods are shown at checkout. You must provide accurate billing and payment information and authorise the relevant payment provider to process the transaction.

If a payment surcharge applies, it will be disclosed before payment and will not exceed the amount permitted by Australian rules.

Shipping options, fees, processing times and delivery estimates are explained in our Shipping Policy. Delivery estimates are not guaranteed delivery dates and may be affected by carrier delays, weather events, peak periods, address issues and regional service limitations.

Returns, refunds, faulty items, damaged items, blind box rules, plush product variations and packaging issues are explained in our Returns & Refunds policy. That policy forms part of these Terms & Conditions.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law.

Promotions are available only for the stated period, eligible products and eligible customers. Discount codes must be entered before checkout is completed and cannot usually be applied retrospectively.

• Promotions may exclude pre-orders, limited editions, collaboration items, bundles, sale items, shipping fees or products marked as excluded.
• Only one discount or offer may be used per order unless stated otherwise.
• All promotions are subject to stock availability.

Any competition, giveaway or special activity may have additional terms. Please read the specific rules shown with the relevant activity.

Some products may be limited to a maximum quantity per customer, per order or per household. We may cancel or reduce orders that appear to breach purchase limits, use automated checkout tools or involve suspected resale activity.

You must not misuse this website, interfere with its operation, attempt unauthorised access, scrape content, upload malicious code or use the website for unlawful activity.

If you submit reviews, photos, comments or other content to us, you confirm that you have the right to share that content and that it does not infringe the rights of others. We may moderate, remove or refuse content that is offensive, misleading, unlawful or unrelated to our products or services.

Our website may use third-party services such as Shopify, payment providers, shipping carriers, analytics tools, marketing tools and customer support tools. These services may be subject to their own terms and policies.

To the extent permitted by law, we are not responsible for indirect loss, website interruptions, third-party service issues, carrier delays, customer address errors or misuse of products. This does not limit any liability that cannot be excluded under applicable law.

If you have a complaint, please contact us through the Contact Us page with your order number and details. We will review the issue and respond with the next steps available under our policies and applicable law.

We may update these Terms & Conditions from time to time. The updated version will be published on this page.

These Terms & Conditions are governed by the laws applicable in Australia. Consumers may also have rights under laws that apply in their location.