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FAQs

Please read our FAQs page to find out more.

Where do you ship?

We currently ship to Australian addresses only. International delivery is not available at this stage. Please enter a residential or business address where your parcel can be safely received.

How long does it take to process my order?

Confirmed in-stock orders are usually processed within 1–3 business days after payment is confirmed. Orders placed during launches, promotions, public holidays, peak seasons or carrier delays may take longer.

Will I receive tracking information?

Yes. Once your order has been dispatched, we will send you a shipping confirmation email with your tracking number and carrier details. Tracking information may take up to 24 hours to update after the parcel is collected or scanned.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We will try to help before the order is packed, but once fulfilment has started, changes or cancellations may not be possible.

What should I do if my item arrives damaged, faulty or incorrect?

Please contact us as soon as possible with your order number, a short description of the issue, clear photos or video of the product, and photos of the packaging and shipping label. We will review the issue and confirm the next steps.

Can I return an item if I change my mind?

Eligible change-of-mind returns are accepted within 14 days of delivery, unless the product page states that the item is excluded. Items must be unused, unopened, in original packaging, in resaleable condition, and returned with all tags, accessories and proof of purchase.

Didn’t find your answer?

Don't hesitate to contact us